Very pleased with this product and the excellent costumer service from the folks at home noble
My sauna is currently on back order, through no fault of Home Noble, but the staff has been more than helpful with my order.
The setup wasn’t too bad but the pictures could have been more clear.
It is solid and exactly what we were looking for!
Shipping was a week later than scheduled and we had to call several times but it did finally arrive and all parts were present.
We are enjoying our patio now that we have shade and it was much cheaper than quotes we got to build a custom structure!
I’ll start by saying that I’m deducting a star purely because of defects in the product that made assembly far more difficult. Several of the steel slats had bent ends that I had to fix with pliers just to get alignment for the screw holes (yes, could have just been the freight company’s fault here). Holes themselves were not aligned in several spots, which I checked and rechecked to ensure I wasn’t doing something wrong. Some I was able to force close enough to get a screw to hold, and some were so far apart that I simply had to forego entirely. Given that I assembled this gazebo solo over a few days, you can imagine the frustration of trying to hold down different pieces tightly while trying to put in screws.
That being said, my wife and I are VERY happy with the finished product. It looks and feels very strong and sturdy, and that was even before I bolted the structure down to my deck. It’s attractive and functional with mosquito netting and curtain rings provided as well as hooked for plants or lanterns. It makes our deck look Balinese; nothing wrong with that.
Despite being told of a 2 week shipment period from time of order, I received this gazebo in less than a week. Aside from the bent metal issues I already mentioned, everything was packed and organized well, and unboxing was straightforward. I’d never heard of Home Noble before and went with them because of price and selection. It is nearly impossible to find a 10 x 14 gazebo with a steel roof at this price point! First time buying Sojag, and it won’t be the last if there’s another opportunity (I’m eyeing the grill gazebo but the wife is vetoing it, for the time being).
We received our gazebo on time and had great communication with Home Noble and the frieght company. The gazebo is beautiful and assembly was not that difficult. Having a few extra hands wouldn't hurt. Overall if you are not sure what to buy, buy this model. Ours is 10x10 we got the biggest that we could get on our deck.